Please take the time to read through this information carefully:

Please note that by making or booking an appointment with Rock a Bye Massage, you also agree to attend the appointment you have booked and these terms and conditions.

APPOINTMENTS

You can make an appointment via the website booking system. If this presents an accessibility issue, appointments can be made by email.

Appointments are available for 60 minutes and 1.5 hours depending on the treatment chosen. 

Upon making a booking online a deposit or full payment amount will be taken. You will receive an email confirming the booking.

Please check spam folders or save our email address to ensure communications get through.

Booking the right service

At Rock a Bye Massage it is important that you have the best experience possible, so please don’t hesitate to get in contact prior to any appointment to discuss anything.

Pregnancy massage is a specialist service and the appropriate training has been undergone in all areas of pregnancy and baby massage and the therapist understands how to deliver the best, safest and most relaxing massage.

 We ask you to please book an appropriate service for your needs and if you are unsure please just get in touch.

CANCELLATIONS & LATE ARRIVALS

Cancellation Policy – 12 hours prior to appointment

Sometimes life gets in the way of keeping an appointment. If you need to cancel or rearrange your massage appointment and you wish not to be billed for the appointment, please notify within 12 hours of your appointment time.

Clients who do not show up for their appointment and do not notify in advance will be billed the full massage fee. Emergency cancellations are determined at the discretion of Rock a Bye Massage.

A pregnancy massage which is missed due to the baby arriving or onset of labour can be used for a post natal massage.

For bookings made by gift voucher, 50% of the gift voucher value will be retained and 50% can be used towards another booking.

LATE ARRIVALS

It is important that the agreed appointment time and duration is adhered to. A consultation will need to take place before the appointment and therefore it is important to arrive on time so the appointment doesn’t run too far over.

I appreciate that sometimes, things happen, and the client may arrive a little later or need to leave a bit earlier than planned. This is fine, but missed time can’t be made up by overrunning or by adding time to subsequent appointments. If the client arrives more than half way through the agreed appointment time, the appointment will not be able to go ahead and the client will be charged for the full fee.

TERMINATION

A massage session will be terminated immediately if a client makes any sexual advances or requests, including inappropriate conversation and touch. Massage therapy is therapeutic in nature and any interactions and communications must remain professional. If the massage is terminated for the above-mentioned reasons, payment is still required.

A session will not be conducted if the client is intoxicated, using drugs, or threatening the safety of the massage therapist or themselves.

A session, which is terminated for any of these reasons, will result in the client being blocked from making any future bookings.

CONFIDENTIALITY

All client information and clinical records will be safeguarded and will remain confidential. Any personal information provided, unless required to do so by law, will not be shared, sold or distributed without consent.

Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorised access or disclosure, security measures like password-protected folders will be used in order to protect the client’s information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Information will be retained for a reasonable period or as long as the law requires.

HEALTH & SAFETY

Due to the nature of massage and the need for close contact, a high standard of personal hygiene is upheld at all times and clients are asked to ensure that they also maintain a high standard of personal hygiene.

An appointment will not be able to be carried out if a practitioner is unwell, suffering from a cold or virus, infection or general ill health, due to the risks of cross contamination. The client will be contacted to at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend a massage if they are unwell, suffering from a cold or virus, infection or general ill health. The client is asked to make contact at the earliest opportunity to rearrange the appointment.

Rock a Bye Massage will not be held responsible for the loss or damage of personal items during the clients appointment time.

A parent or guardian must accompany clients under the age of 18 years. This parent or guardian must give permission for the agreed massage plan to be performed, and will be requested to co-sign the New Client Consultation Form.

Rock a Bye Massage holds the right to refuse any treatment if a client is physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from any future bookings, and may also result in criminal proceedings.

DISCLAIMER

Rock a Bye Massage provides massage therapy to help relax and reduce built up tension and aches, however this should not be used as a substitute for professional medical care or counselling. The practitioner will never diagnose, prescribe medication or medical treatment of any kind and will always recommend referral to a GP or other qualified medical specialist or practitioner.

The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep the practitioner up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Treatment may be refused on a client or part of their body with just and reasonable cause. Rock a Bye Massage reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given. Payment of the treatment will be retained regardless of client termination of treatment.

CLIENT DISCLAIMER

You, as the client, understand that the massage received is provided for the basic purpose of relaxation and relief of muscular tension.

If any pain or discomfort is experienced during this session, you will immediately inform the therapist so that the pressure and/or strokes may be adjusted to your level of comfort.

It is further understood that massage should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment that you are aware of.

It is understood that massage therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such.

Massage should not be performed under certain medical conditions, therefore you must affirm that you have stated all known medical conditions and answered all questions honestly.

It is agreed to keep the therapist updated as to any changes in your medical profile and you understand that there shall be no liability on the therapist’s part should you fail to do so.